Group, Conference, and Events Director
1 week ago
What will I be doing?
As Group, Conference, and Events (GC&E) Director, you are fully responsible for the development of the Group, Conference, and Events (GCE) Team and the design of the marketing and sales strategies it uses to increase revenue. The Group, Conference, and Events (GC&E) Director will promote the services and facilities of the Hotel to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards:
Analyse competitors' activities and pricing strategiesMaximise occupancy and average rates through well-executed inventory and yield management control
Identify the most profitable services that the hotel can deliver with quality and most profitability
Maximise all Group, Conference, and Event revenue opportunities
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
Ensure the Group, Conference, and Events (GC&E) Sales Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Manage and develop the GC&E Sales Team to ensure career progression and effective succession planning within the hotel and company
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
RequirementsWhat are we looking for? A GC&E Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a similar position in Hospitality industry.
Excellent organisation and planning skills
Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
Ability to perform critical analysis
Strong experience in hospitality forecasting, pricing and inventory control
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems
Previous experience in a similar role in a Luxury Hotel setup
Relevant degree, in business development or other relevant business field, from an academic institution
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
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