Archer- Business Enablement Administrator

2 weeks ago


Egypt RSA Full time
**Archer

  • Business Enablement Administrator**
    Responsibilities:
  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Understanding of basic triggers/Apex code knowledge
  • Sandbox environment management
  • Requirements identification and gathering, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identification of unused or underutilized platform features
  • Creation of a platform roadmap and definition of priorities, liaising with stakeholders
  • Owning communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Management and resolution of user support tickets
  • Monitoring and improvement of user adoption
  • Delivery of new user and ongoing user training
  • Technical documentation

Qualifications and Background:

  • Experience working in a team environment
- _Strong Salesforce product knowledge and hands-on experience with Salesforce Lightning Platform, Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Pardot_
- _Certified Salesforce Administrator (or able to get certification within 6 months of hire)_
- _Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder (or able to get 2nd certification within 6 months of hire)_

  • Completed Trailhead Admin Super Set
  • Completed Trailhead App Builder Super Set
  • Completed Trailhead Billing Specialist Super Set

Knowledge, Skills, and Abilities:

  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationshipbuilding skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes
  • Release Management experience
  • Understanding of basic triggers/Apex
  • Understanding of JavaScript and Lightning Web Components
  • Demonstrates continued personal/professional development
  • Active in the Salesforce community
  • RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._


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