Archer - DevOps Manager

2 weeks ago

Egypt RSA Full time

Archer - DevOps Manager
Archer's goal is to deliver value to customers as rapidly as possible. To support this, we are increasing the efficiency and speed of software deployment and support. We are adding staff to our cloud operations team to support the transformation of our Development and Operations teams.

This is an exciting opportunity for a leader who has a passion for enabling rapid deployment pipelines and working with cloud infrastructure.

You will have an opportunity to support Archer's ongoing large scale AWS cloud initiatives.

This will involve you working closely with skilled Development and Operations teams, using your experience to ensure that all needs are met as part of code and infrastructure deployment.


Principal Responsibilities:

  • Manage engineers performing a variety of technical and support related tasks, including performing these tasks as required
  • Lead the daily operations activities of our SaaS offering including monitoring systems, responding to escalations/alerts, customer requests, and maintaining our AWS Cloud environments
  • Ensure the accuracy of change records, incident records, and service requests for audit compliance and reporting
  • Build relationships across teams and departments, including software engineering, technical support, security, sales, and business teams
  • Manage and distribute incoming work to team members
  • Manage shift schedules and ensure coverage
  • Manage and report on critical metrics regarding the service request status and SLA compliance of our cloud services
  • Use established change management processes and disaster recovery plans, requiring operational procedures performed with mínimal customer impact (i.e. outside of business hours/weekends/established maintenance windows)
  • Run technical incidents, drive root cause analysis and coach others performing them, including collaboration with software development and technical support teams
  • Meet with internal and external customers to develop relationships and clarify requirements/schedules
  • Drive continuous improvement in systems operations through tools, automation, and reporting
  • Manage staffing plan and perform performance reviews of staff
  • Answer team member questions, onboard new employees, and oversee teams to ensure quality, compliance, and security
  • Provide high quality customer service
  • Provide direction and encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Use, enhance, and build comprehensive logging and monitoring capabilities through industry tools (DataDog, Splunk, NewRelic)

Requirements:

  • Exceptional written and verbal communication skills
  • BS in CS, IT, or related field or equivalent work experience

Education and Experience:

  • 10+ years of experience working with operating/developing/deploying enterprise software, with at least 3 years experience as a people manager
  • 2+ years of cloud operations experience
  • 2+ years working experience with cloud based infrastructure (AWS)

Desirable Requirements:

  • Participate in on call rotations and work off hours when required
  • Experience managing large scale Windows environments
  • Understanding of highly available systems and architecture
  • Working knowledge in DevOps practices and concepts
  • Experience working with ticketing systems such as Jira and Jira Service Management
  • Demonstrated leadership capabilities with ability to work across functional boundaries, build consensus, and drive results
  • Understands how to use data to make decisions and discover information about the system


RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment.

All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

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