Senior Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
You will be leading the business working alongside others in the regional management team as well as the fellow Operations teams. Together you will build, run and grow DiDi's business in Middle East. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment.

This Senior Operations Manager role is a rare opportunity to drive growth in one of the fastest growing regions in DiDi. This Operations leader role calls for an exceptional combination of analytical skills and strategic abilities to drive delivery of key business goals.

Role Responsibilities:
**Operations**
- Be involved day to day in all key perspectives of DiDi Middle East operations, driving the day-to-day operations forward with continued growth and coaching a group of junior Operations team members.
- Stay hands-on and drive excellence through problem-solving and leadership.
- Develop trust and deep relationships with the rest of the operations and business teams.

**Strategy**
- Monitor business performance and generate actionable insights to move the team to perform better.
- Perform deep analysis of priority metrics and be able to connect the dots and improve the business accordingly.
- Support in developing a mid and long-term strategy for the business.
- Give key guidance to market research/competitor analysis.

Role Qualifications:

- Seniority of 8+ years of business experience in total, ideally working for operations roles in tech, consulting firms, investment banking, private equity, or startups in business/project / finance roles.
- Be eager to make history in the Middle East Startup Scene, change the Mobility Industry in our country, and develop your career.
- Exceptional problem-solving and analytical, written, and communication skills.
- Deep insights into industry structure, business model, and unit economics.
- Proactive, hands-on, and entrepreneurial attitude.
- Ability to work with and influence indirectly multiple stakeholders.
- Navigate easily with multiple functions and also internationally.
- English fluency (oral and written) is mandatory: the position requires daily interaction with international stakeholders living in the Middle East and abroad.
- Advanced knowledge of MS Excel. SQL knowledge is a plus, but a willingness to learn is a must.
- Relevant experience in a fast-paced business environment is a plus.

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.