Operational Management Manager

-Job description
A dynamic, fast paced role in the Corporate Services (CS) team responsible for Operational Management (OM) that requires technical expertise, leadership, excellent stakeholder management and communication. The OM team will drive continuous improvement across the CS structure in areas such as Governance and Risk Control Operations, Change Execution, Financial Management and People.

The role holder, based out in Cairo, Egypt, is accountable for supporting the CS MENAT (Middle East Middle & Turkey) Operational Management workstream that is responsible for Financial Planning, Cost Management, Risk & Control, Governance & Documentation and Communication & People Engagement.
The role holder will pay a key role in supporting the Head of Operational Management for MENAT region in an array of areas within OM with constantly changing priorities, and dealing with multiple stakeholders across the region.

This role is responsible for contributing to all areas of Operational Management categories (listed below) for the Operational Management of MENAT CS

Primarily:

- Financial Management - providing robust support for regional financial planning, cost management, tracking and reporting including close business partnering with Finance, and Global Business and Functions (GB/GFs).
- Responsible for the management of cost planning and budgeting for Corporate Services Markets, including managing recharges for Corporate Services.
- Governance & Documentation - ensuring appropria governance is developed and implemented with robust documentation and supporting management policies to manage CS Risks.
- CRE Governance and Risk Control Operations and the implementation of Global Standards - Possess knowledge of CS operational risks and controls, work with Country Heads and Workstream leads to identify, remediate and record any risk and issues in line with HSBC policy and provide support to regional Risk and Control Lead in running an effective CS Risk & Control operation.
- Project execution - support with regional/country specific programmes assigned by Head of Operational Management MENAT.
And additionally:

- Communication - developing and executing communication plans related to the Operational Management Function wider CS MENAT community as well as wider DBS (Digital Business Services) and GB / GFs where applicable
A “Manager” within Operational Management, will have responsibility in coordinating amongst workstream leads on the delivery of the above and are individual contributors.

**Impact on the Business/Function**
- Financial Management - providing robust support for regional and market level financial planning, cost management, tracking and reporting including close business partnering with Finance, and Global Business and Functions (GB/GFs). This would include Cost Management for Tier 1 MENAT markets such as UAE and also supporting BAU cost management to Tier 2 markets such as Saudi Arabia, Bahrain, Qatar, Algeria and Kuwait. And, be the main point of contact for CS MENAT Planning and Recharges Lead in the event the regional lead is not available.
- CS Risk and Control Operations - Be knowledgeable on CS policies procedures including FIM, CS DIM, and draft any regional CS DIMs as required.
- Provide administrative support to the Head of Operational Management MENAT including research and presentation material preparation and regional and global ExCo updates as and when required.
- Supports the delivery of Change Execution within CS MENAT in conjunction with Workplace and Employee Experience leads in MENAT
- Communication - supports the development and execution of communication plans, CS newsletter and other ad hoc communication requirement
- Management Information - produce accurate, timely and robust management information related to senior management requirements, de briefs or updates as and when required, by coordinating with regional and country stakeholders
- Governance & Documentation - support line manager to ensure appropriate governance is developed and implemented along with robust documentation and supporting management controls, including risk management governance
- People - support line manager in the development of policy and process, in line with Regional HR, ensuring people are engaged, well managed and supported
- Support line manager on ad hoc requirements e.g. regulatory reporting, presentations, data review exercises etc.

**Customers / Stakeholders**
- Provide administrative support to the Head of Operational Management MENAT
- Develop and maintain a strong and professional working relationship with all internal and external parties
- Proactive sharing of material that can be used to educate and provide guidelines to the CS community in relation to quality assurance, governance and planning.

Collaborate with workstreams in country to deliver risk and control operations, communications, financial planning and reporting.

**Leadership & Teamwork**
- Leads by example, demonst