Operations Manager

2 weeks ago

مصر, Egypt Abou Ghaly Motors Full time

**Job Information**:
Number of Positions

**1**
***

Business Line

**Mobility Services**
***

Function

**Operations**
***

City

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Set the objectives and provide clear guidelines to the team in managing the daily operations and drive continuous improvements to the functions.
- Assist in formulation of Sixt operational policies, procedures in alignment with the AGM regulations.
- Review daily reservations and communicate with Fleet and stations to satisfy needed vehicles for reservations.
- Develop and implement pricing and yielding strategy in coordination with Sixt General Manager.
- Manage the payment process in case of being a bank transfer and inform the finance department, or collaborate with Sixt branch about the collection amount for credit card payment.
- Monitor vehicle end date to manage vehicle checking in process and extra extension fees.
- Manage Branch fleet planning; check reservations, requested vehicle groups, available cars, and cars to be returned.
- Monitor “open” rental agreements and cars to be returned and Follow-up on long-term/monthly rentals.
- Responsible for pay fort links for extensions.
- Handle stop sell and on request and report on vehicle damages and follow up on damage and violation compensation.
- Track OB Rentals, Transfer RAs, and generic rate codes usage. In addition, Create and track new offerings’ rate codes.
- Conduct analysis and propose recommendations regarding vehicle and branch performance.
- Handle and record customer complaint escalations related to reservations and branches.
- Communicate with SIXT Germany regarding any changes in vehicle or pricing details.
- Develop, coach and administer administration team performance and development plans and appraisals.

**Requirements**:

- Bachelor’s degree in Business Administration or related field.
- 5-7 years of Experience in management, operations, and leadership.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.
- Solid understanding of financial management.

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