Operations Manager

Operations Manager-220009YP

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Senior Consultant for Oracle Fusion SCM - JoinOFS**

Applicants are required to read, write, and speak the following languages: English

**Who is Advanced Customer Services - OFS Oracle Functional Services?**

Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology

First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management

Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

**Flexibility**

**Preferred Qualifications**

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Looking for functional consultant with Oracle Fusion Supply Chain experience and over 12+ years of IT experience with at least 5 years of Fusion experience and remaining years of Supply Chain domain experience in Oracle EBS. If selected, should also be willing work in shifts if required as our customers are spread across various countries.

Strong Project management experience with at least 2-3 projects in Implementation & Support Projects.

Good to have PMI and ITIL Certified.

Strong communication and customer facing skills involving negotiation and pre-sales activities. Good Communications and a Team Player

Ability to drive the customer service meetings. Willing to work in shifts and operations support

Should have worked on most of the Fusion SCM Cloud Modules - Order Management, Pricing, Inventory, Cost Management, Purchasing, Self Service Procurement(iProc), Product Hub, Fusion Manufacturing, Procurement contracts, BPM Approvals, Fusion Reporting tools for supply chain.
- At least 2-3 Oracle Fusion SCM implementations or Support exposure with module-leading hands on experience in any of the two modules
- Should have extensively worked on Oracle EBS/Fusion SCM processes. Good Understanding of Business Flows and processes.
- Should have worked on Data migration using FBADI and familiar with Integration of other systems from functional point of view. Should have good knowledge on integration of Order Management using ICS with other systems.
- Extensive knowledge on functional setups of Business Group, Organizations, Departments, Divisions, Operating Units, etc.
- Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs.
- Must have good issue debugging skills in Fusion Environment and must know Oracle cloud support processes. Knowledge on Oracle cloud quarterly upgrades and will be able to wok with Oracle Cloud Support effectively.
- Ability to work on various assignments simultaneously

Exposure to cross functional skills like Finance/HCM is added, but not pre-requisite.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are res