Senior Operations Manager

Company Description
**Informa PLC is a leading international events, intelligence and scholarly research group.**

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

**Informa Intelligence** provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

**Informa Tech **aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Our sixth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

**Job Description**:
The Senior Operations Manager is responsible for the professional operational delivery of events, features and projects for their allocated portfolio/region. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

In collaboration with the Group Operations Managers & other Senior Operations Managers you will be responsible for the resourcing and scheduling of the operations within your allocated portfolio.

You will manage line reports on a day-to-day basis, each of these may be allocated across multiple event portfolios throughout the year requiring you to work alongside other Senior Operations Managers to effectively balance workloads & priorities for each team member individually.

It is expected that you will personally lead & deliver the Operations on an agreed number of shows.

The Senior Operations Manager should lead by example and always demonstrate professional responsibility to the department, confidently communicating on all levels internally and externally.

**Job Summary/Responsibilities**

**_ Key Performance Indicators_**
- Personally lead & deliver the Operations on an agreed number of shows per year as well as complete oversight and management of the operations on your allocated portfolio of events.
- Be a key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Working with the EMEA Operations Management team to establish excellent service & meet stakeholder expectations.
- Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
- Accountability for setting, regular forecasting & achieving operational show budgets within allocated portfolio of events.
- Ensure all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all events & line reports are working within the company’s H&S, Security & Sustainability guidelines at all times
- Creation, Management and implementation of internal and external Service Level Agreements.
- Adhere to all Informa compliance requirements and monitor direct report & supplier performance accordingly to ensure they do likewise.
- Perform any other duties commensurate with the grade and level of responsibility

**_ Management & Leadership_**
- Work with your allocated Operations team members gathering the event team’s requirements, understanding their strategy, key components for fulfilment - ensuring the project plan fits these needs.
- Completing event reports, corrective actions register and KPI analysis on each event at the end of cycle.
- Manage, mentor & develop line reports & others within the EMEA Operations team aiding retention thus ensuring the team is maintained at optimum levels
- Setting, monitoring & management of direct reports’ performance objectives, career development planning and setting long term personal goals.
- Ongoing monitoring and management of performance for all line reports according to company standards at all times.
- Regular & effective 1-2-1 meetings with direct reports, Group Operations Manager, members of the EMEA Operations Management Team and any other key stakeholders t