HR Operations Senior Manager

**Employee and People Experience**:

- Implement strategies to enhance employee engagement, satisfaction, and overall people experience.
- Establish and maintain effective communication channels to address employee concerns and promote a positive work environment partnering with the various counterparts within People and Culture.
- Collaborate with various stakeholders to implement employee recognition and rewards programs.

**People Technology**:

- Oversee the implementation, and optimization of HR technology systems and tools.
- Collaborate with IT and other relevant departments to ensure the availability and reliability of HR systems, self-service kiosks.
- Stay up-to-date with emerging HR technology trends and make recommendations for system enhancements.

**Talent Acquisition**:

- Execute talent acquisition strategies to attract and retain top talent.
- Oversee with the TA team and hiring managers the development of job descriptions and ensuring alignment with organizational needs.

**Orientation and Onboarding**:

- Design and implement a comprehensive orientation and onboarding program for new employees.
- Ensure a smooth onboarding experience by coordinating with various departments and stakeholders.
- Monitor and evaluate the effectiveness of the onboarding process and implement improvements as needed.

**Government Relations and Services**:

- Ensure compliance with relevant labour laws, regulations, and government requirements.
- Maintain strong relationships with government agencies and relevant stakeholders.
- Stay informed about changes in labour laws and regulations and provide guidance to the organization

**Legal and Compliance**:

- Collaborate with legal team to ensure compliance with employment laws and regulations.
- Review and update HR policies and procedures to reflect legal and regulatory changes.
- Conduct internal audits to ensure adherence to legal and compliance requirements.

**Payroll and Benefits**:

- Oversee payroll processing and ensure accuracy and timeliness using people technology tools.
- Collaborate with finance and HR teams to manage employee benefits programs.
- Oversee employee inquiries related to payroll and benefits and provide guidance as needed.

**Human Capital Intelligence**:

- Utilize HR data and analytics to generate insights and drive data-based decision-making.
- Develop and implement HR metrics and reporting mechanisms to monitor key HR Operations key performance indicators.
- Provide recommendations to senior leadership based on HR intelligence insights.

**Personal Skills**:
**Leadership and Team Management**:

- Strong leadership abilities with the capacity to inspire, motivate, and guide a team towards achieving organizational goals.
- Experience in managing and developing a high-performing HR operations team, fostering collaboration, and promoting a positive work culture.
- Effective delegation and supervision skills to ensure efficient workflow and accountability.

**Strategic Thinking**:

- Ability to think strategically and align HR operations with the overall organizational goals and objectives.
- Proficiency in developing and implementing HR strategies, initiatives, and programs that support business objectives.
- Capacity to anticipate future needs and trends, proactively identifying opportunities to enhance HR operations and employee experience.

**Communication and Influence**:

- Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Strong interpersonal skills to build relationships and collaborate with stakeholders at all levels of the organization.
- Ability to influence and negotiate with key stakeholders to gain buy-in and support for HR initiatives and changes.

**Change Management**:

- Experience in leading and managing change initiatives within an HR Operations function or organization-wide.
- Ability to effectively communicate change, mitigate resistance, and drive adoption of new processes and technologies.
- Skill in managing ambiguity and guiding teams through transitions in a fast-paced and dynamic environment.

**Critical Thinking and Problem-Solving**:

- Strong analytical and critical thinking skills to identify problems, evaluate alternatives, and develop effective solutions.
- Ability to analyse complex HR issues and make data-driven decisions based on sound judgment and reasoning.
- Capacity to troubleshoot and resolve HR-related challenges in a proactive and timely manner.

**Collaboration and Relationship Building**:

- Proven ability to collaborate effectively with cross-functional teams and build relationships with key stakeholders.
- Skill in facilitating discussions, resolving conflicts, and promoting a collaborative working environment.
- Capacity to establish and maintain relationships with external partners, vendors, and industry professionals.

**Adaptability and Resilience**:

- Agility and flexibility to adapt to changing priorities, bu