HR Operations Associate

5 days ago

مصر, Egypt GE Corporate Full time

**Job Description Summary**:
In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Develop a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within your defined scope of work. Work cross functionally with internal teams and suppliers and become a contributing member of the team.
**Roles and Responsibilities**

HR Administration(50%)
- Deal with all customer enquiries in a professional, courteous & timely manner
- Consistently follow defined HR processes, challenging steps that may not make sense / add value
- Maintain process documentation in accordance with Egyptian & Libyan labor legislation & Data Privacy regulations.
- Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes.
- Maintaining Workday database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation HR and regional Global Operations HR

Partnership(50%)
- Develop a strong working relationship with the GE HR and HR COE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues.
- Proactively telephone HR partners & customers to ensure timely resolution of transactions.
- Actively seek customer feedback & use it to improve our service offering.
- Deliver on commitments, manage expectations & keep customers informed on progress -taking clear accountability and ownership throughout the process.
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements
**Qualifications/requirements**
- Bachelor’s degree.
- Success in a highly professional Customer Operations or HR Administration role, ideally within a multi-national organization.
- Experience of working in a fast-paced, customer-oriented environment.
- Comfortable delivering against quantitative and qualitative performance metrics.
- Strong IT skills including Excel, Word and Workday.
- Confidentiality & controllership mindset.
- Fluent English language is required.
- Process experience in HR Operations or Payroll & Benefits preferred

**Characteristics**:

- Solid interpersonal skills; ability to work effectively in a team-based environment.
- Demonstrated organizational skills, attention to detail, and

accuracy.
- Ability to recognize when to escalate issues.
- Problem Solving mindset.

**Additional Information**:**
Relocation Assistance Provided**:No

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