Senior Network Connectivity Expert

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:

- Responsible for all operational WLAN sites for a multi-national customer in over 90 countries.
- Provide level 3 troubleshooting and remediation of customer wireless networks beside supporting WAN (SD-WAN) / LAN (SDN) solutions.
- Owns the complex incidents and act as highest escalation for technical issues.
- Configuring Access, Authentication, Security policies for AP’s
- Configuring AirOS Wireless LAN Controllers (2504, 5508, 3504, 5520 & 9800).
- Provide WLAN network support for 100% uptime critical networks.
- Provide solutions for Cisco Unified Wireless networking including LWAPP, Controllers, WCS management, WLSE, ACS, Location Services, WIDS, Secure Services Client, Network Admission Control (NAC).
- Ensure compliance with standards, laws, and privacy policies.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs
- Comply with all the special process and procedures agreed with the account teams and customers.
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- Perform technical escalations in line with company procedure.
- Document all troubleshooting and case management actions via the electronic case management system.
- Determination to process tasks according to predefined processes is essential.
- Provide internal WLAN trainings for team members.

**About you**:
5+ years of network operational technical hands-on experience including 8 years of implementing/t-shooting Cisco LAN/WLAN large scale solutions.
- Deep knowledge of various Cisco wireless LAN deployment scenarios:

- Local & Flex Connect APs.
- Local & Central Traffic switching.
- L2 & L3 Client Roaming.
- Guest Anchor.
- Central Radius Authentication.. etc.).
- Solid troubleshooting experience in related wireless LAN Topics:

- AP join.
- Client join & authentication.
- Client roaming.
- Mobility anchoring.
- Strong hands on experience of AirOS wireless LAN controllers (2504, 5508, 3504, 5520), knowledge of IOS-XE wireless controllers, mainly catalyst 9800.
- Excellent network troubleshooting skills in the following:

- VPN architecture: MPLS
- Network devices: Cisco routers, switches (including Nexus series).
- Routing protocols (OSPF, EIGRP and BGP).
- Intensive knowledge of QoS
- Hands on experience of working on managing Cisco Prime & cloud based LAN controllers.
- IPSEC & GRE tunneling protocols.
- Voice over IP knowledge.
- Prefered CCIE R&S or CCIE DC or equivalent.

**Additional information**:

- Personal skills
- Strong leadership skills.
- Demonstrates cooperation and teamwork.
- Problem Ownership until resolution.
- Prioritization and balance in tense situations and work activity in multitask situations.
- Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
- Strong time management, organizational and communication skills.
- Ability to coach and mentor peers and subordinates.
- Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
- Flexibility in terms of working hours.

**Department**:
Customer Services & Operations

**Contract**:
Regular

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