IT Data Network

6 days ago

مصر, Egypt Vodafone Full time

**Role purpose**:
This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group standards, as well as to drive virtualization, Cloud and Digital to support Group Technology Cloud targets for 2020 for Voice & Data services
The Data NW & Voice Sr. Team leader is a leadership role responsible for providing day-to-day direction for the Provider Experience Data Operations area. Primary duties may include, but are not limited to managing the operations related to maintenance of demographic data and network affiliations with TSSI networks team

**Key accountabilities and decision ownership**:

- Own, Manage Network and Voice connectivity topics and issues for VOIS EG
- Act as a single point of Contact with TSSI NW teams & review KPIs & SLA related to NW
- Analyzes, administers and maintains voice, video, and/or data communications networks & manages the usage & performance
- Provide Level 2 & 3 support for production voice connectivity issues and identify improvement areas.
- Serve as the Subject Matter Expert (SME) for Voice, NW & infrastructure-related topics within VOIS EG
- Provide leadership and technical guidance to team resources. Builds and maintains relationships with external

vendors and partners.

**Core competencies, knowledge and experience**:

- Deep technical expertise in Enterprise Voice & Network infrastructure. Deep understanding of ITSM Processes and related tools for implementation of Process such as Event Management, Incident & Service Request Management, Problem & Change Management.
- Deep understanding of Network infrastructure DHCP, DNS, Proxy, Routing, switching, VPN
- Proven track-record in defining infrastructure solution designs for complex IT projects. Responsible to ensure scalability, sustainability, consistency in VOIS EG infrastructure and compliancy to Vodafone Group standards.
- Drive Resiliency, virtualization, Cloud and Digital strategy.
- Experience working for a large scale global communication service provider or IT organisation

**Must have technical / professional qualifications**:

- BE/BTech/MCA/Diploma with ITIL/CCNP/Cloud Certification
- 7+ years’ experience in IT infrastructure Support & Design
- Must have Design experience in AVAYA, GENESYS, LAN, WAN, WLAN,MPLS, IPsec, GRE. Experience in CISCO PIX, CISCO VOIP telephony systems
- Exposure and strong experience in Routing and Security protocols, Monitoring tools, Wireshark, Splunk.
- Excellent written, verbal and presentation skills with the ability to simplify technical details. Incident, change and Problem Management.

_VO**IS

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