Operations Connectivity Expert

2 days ago

مصر, Egypt Orange Full time

**votre rôle**:
Provide level 3 support activities for a large customer
- Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution
- Owns the complex incidents and act as highest escalation for technical issues
- Diagnose fault-related cases by effectively utilizing software diagnostics and other

network/product utility programs
- Provide updates as needed to the customer in order to meet performance objectives
- Comply with all the special process and procedures agreed with the account teams and customers
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
- Perform technical escalations in line with company procedure
- Document all troubleshooting and case management actions via the electronic case management

system
- Ability to build relationships with peer and management levels both with clients and

the company management
- Determination to process tasks according to predefined processes is essential.
- Provide technical training to the team members when required.

**votre profil**:

- Experience installing, configuring Palo Alto boxs and integrating a complex Security environment
- Working knowledge of Prisma Cloud, and cloud security models, firewalls, and other security technologies.
- H ands on experience in operational networks
- Excellent network troubleshooting skills in the following:
Cisco SDWAN
Network devices: Cisco (C-Edges,vEdges,Routers&Switches)
routing protocols (EIGRP, OSPF, EIGRP and BGP).
Knowledge with Cisco WLAN
- Personal skills

Quickly acquires and applies new knowledge when needed.
Demonstrates cooperation and teamwork.
Problem Ownership until resolution.
Prioritization and balance in tense situations and work activity in multitask situations.
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills
Good time management, organizational and communication skills.
Ability to coach and mentor peers and subordinates.
Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
Proactive, self-motivated and determined attitude
Flexibility in terms of working hours.
Fluent English is a MUST

**le plus de l'offre**:
Shift work may be required

**contrat**:
CDI

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