Sr.NETworks Operations Consultant

**About the role**:
Consultant Role/Responsibilities
- Review and suggests potential design enhancements based on incidents’ lessons learned.
- Analyze reoccurring faults and arrange permanent fix plans.
- Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS support).
- Act as Technical Leader for critical major incidents and complex incidents, including interfacing with customer VP-level and vendors/supplier lead technical staff.
- Prepare/Validate Technical Root Cause Analyses to be shared with the customer.
- Communicate required LLD updates to design team to mirror the site's operational configurations.
- Lead technical interlock with the BASF operations lead technical experts and teams.
- Oversee all operations technical teams activities (incident management, operational changes, inventory, etc.).
- Join all major transformation project meetings to ensure the operations team remains aligned with changes to customer network.
- Assist change teams in evaluating changes impact on critical and highly classified sites.
- Act as technical reference for all operational teams at all levels.
- Provide technical coaching and mentoring to connectivity experts.
- Develop and provide technical trainings for all operations teams (all levels) to develop skills at Level 1 and Level 2.
- Key interlock with Cisco and other suppliers.
- Own technical resolution by vendors (e.g., Cisco) and Regional Service Suppliers (RSS) such as BT, Singtel, Verizon, DT, Orange, etc.
- Be part of 24x7 operational support for LAN, WLAN, SDWAN, and any other connectivity services).
- Responsible for all operational (SDWAN or LAN or WLAN) sites for a multi-national customer in over 90 countries.
- Provide level 3 troubleshooting and remediation of customer (SDWAN or LAN or WLAN) networks.
- Provide network support for 100% uptime critical networks.
- Ensure compliance with standards, laws, and privacy policies.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Comply with all the special process and procedures agreed with the account teams and customers.
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- Perform technical escalations in line with company procedure.
- Document all troubleshooting and case management actions via the electronic case management system.
- Determination to process tasks according to predefined processes is essential.

**About you**:

- A minimum of 10 years of hands-on technical experience in multiple connectivity domains.
- CCIE R&S or CCIE DC.
- Master of at least one connectivity domain (WLAN or SDWAN), with in-depth overall experience in LAN
- Leadership (crisis situations, ability to interact with executive customer and supplier management levels, etc.).
- Excellent communication skills (written and oral) (at least level B2, and preferably C1/C2).
- Results oriented.
- Agile mindset and flexible.

Key Interlocks
- External: Customer (Executive VP level), Suppliers and Vendors (management and technical).
- Internal: Up to M+2 level (management), CBU, and all technical levels (operations and design), within CSO and outside CSO.

**Additional information**:

- Strong leadership skills.
- Demonstrates cooperation and teamwork.
- Problem Ownership until resolution.
- Prioritization and balance in tense situations and work activity in multitask situations.
- Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
- Strong time management, organizational and communication skills.
- Ability to coach and mentor peers and subordinates.
- Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
- Flexibility in terms of working hours.
- Fluent English is a MUST.
- German is a plus.

**Contract**:
Regular