Operations Architect

1 week ago

مصر, Egypt Orange Business Services Full time

**About the role**:
**Missions and responsibilities of the Operations Architect**

**Pre-sales Phase**
- Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed
- Can contribute to technical proposals in pre-sales phase (LoE, feasibility)
- Has continuous knowledge of customer architecture and ecosystems
- Is the voice of operations for the design and the operational model

**Build Phase**
- Evaluates the technical risks at each step of the build phase and anticipates any potential impacts on the global solution, is responsible for the technical risk assessment and Management (TRAM).
- Is in charge of the correct engineering of the technical solutions deployed for one or several Clients
- Contributes to the detailed architecture (HLD & LLD) using the technical modules matching the Client’s needs
- Defines the best migration strategy based on technical and organizational constraints
- Is in charge of the final technical choices while keeping in mind internal build and run constraints
- Drives technical meetings with the Client, presents and convinces the Client of the technical choices made

**Run Phase**
- Provides technical support for major changes
- Can contribute when major incidents or crisis with design impact
- **Lifecycle technical authority**: to support operations and customer during crisis including with vendors. It also includes authority for upgrades and major releases.

**About you**:
**Skills**

At least 10/15 + years of experience in a technical expertise role

Multi-domain technical skills (at least 2 domains): Connectivity, unified com, security

English: fluent (spoken and written)

Strong interpersonal skills

Collaborative leadership

Strong presentation skills

Agility

Experience in handling crisis

Ability to argue, defend a point of view in front of customer and influence customer

**Coordinator / Leader**
- Facilitates the interactions between the different technical actors in the initial phases of the project (POC, prototype, pilot phase)
- Interfaces with all forces/BU: sales, build, run (project director, technical experts, run teams, presales architects, account and business managers )
- Is part of technical governance of his/her Clients and is integrated to the project team in charge of the deployment
- Coordinates the different entities/partners during the build phase

**Department**:
Customer Services & Operations

**Contract**:
Regular

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