Sales Assistant

**Job Requisition ID**:173867

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview Of The Role**:

- The Sales Representative is responsible for building rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high merchandising standards and ensuring stock availability. The role aims to exceed sales targets by exceeding customer expectations and providing exceptional service. Success in this role requires understanding customer needs, promoting effective product solutions, and maintaining product knowledge to provide informed advice to customers.

**What You Will Do**:
**Operational & Commercial**:

- Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.
- Review daily stock levels and recommend orders to the Shopkeeper.
- Coordinate with Procurement Executive for stock information.
- Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.
- Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.
- Initiate and develop relationships with customers to establish trust and confidence.
- Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.
- Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.
- Suggest improvements and actions for slow-moving items to supervisors.
- Maintain product displays according to company merchandising methods.
- Stay informed about local market developments and competitor promotions to maintain competitive advantage.
- Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.

**Required Skills To Be Successful**:

- Proactivity and sales-driven approach.
- Excellent communication and interpersonal skills.
- Problem-solving abilities.
- Customer focus and teamwork orientation.

**What Qualifies You For The Role**:

- Secondary Education or equivalent.
- Experience in a similar role or as a fresh graduate.
- Proactivity and sales-driven mindset.
- Excellent communication and interpersonal skills.
- Problem-solving skills.
- Good command of English and preferably Arabic.

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

**About Al-Futtaim Malls**
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space