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Social Media Moderator Team Leader

2 weeks ago

القاهرة الجديدة, Egypt Worood.Co Full time

**Worood, an international hijab brand is hiring Social Media Moderation Leader**

**Responsibilities**:
1. Team Oversight and Guidance:

- Lead and guide the social media moderation team to ensure effective performance.

2. Brand Tone Consistency:

- Ensure all social media responses align with the brand’s tone and voice guidelines.

3. Escalation Management:

- Handle escalated customer cases promptly and professionally.

4. Customer Retention:

- Manage retention-related cases to maintain and improve customer loyalty.

5. Policy Development:

- Proactively develop and refine response strategies and policies based on feedback and social listening.

6. Performance Reporting:

- Measure and deliver daily KPI reports for team members to track performance.

7. Team Environment:

- Foster a healthy, success-driven work environment that promotes collaboration and growth.

**Requirements**:

- Minimum B2 English level (CEFR) for effective communication.
- Excellent writing skills with strong attention to detail.
- 3 years of experience in a leadership position within a related field.

Remote

New Cairo

If you are interested send your CV

Application Question(s):

- What is your Notice period in days?
- Rate your EN from 1 to 5
- what is your Current salary?
- What is your Expected salary?
- Did you supervise a team before