IT Helpdesk Engineer

2 weeks ago

مصر, Egypt Al Tamimi Full time

We are recruiting a IT Helpdesk Engineer to manage and support the firms' users for all technology related incidents and requests.

**Duties & Responsibilities**

**Strategy & Planning**
- Execution of long-term strategic goals for desktops, systems and software in conjunction with project teams, second line support and end-users.

**Acquisition & Deployment**
- Coordinate with users, project teams, second line support and suppliers to implement desktop and server systems that utilize industry best practices to meet the firm’s objectives.

**Operational Management**
- Ensure the integrity and security of enterprise data on host computers, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on desktops, laptops and IP telephony. Escalate incidents as necessary.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
- Create training material and provide ad hoc training on Enterprise Applications
- Create training material (cheat sheets) and provide ad hoc training on Enterprise Systems and Applications
- Maintain current and accurate inventory of technology hardware, software and resources
- Manage firms assets

**Requirements**:

- High level of skill in MS Office suite
- High level of skills in operating systems
- Has a fundamental understanding of IT project framework
- Functional understanding of networks and WIFI
- 5 years + experience in supporting high performing organization in a service desk environment
- Hands-on software and hardware troubleshooting experience
- Experience documenting and maintaining configuration and process information

**Education and Certification**
- ITIL Certification
- N+
- A+
- MCSE

**Relationships**
- IT Director
- Professional services teams
- Internal clients
- Business Services teams (Administration, HR, Finance, Marketing, Group Compliance, IT, Knowledge Management).
- Lawyers

**Diversity, Equity & Inclusion**

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

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