System Engineer

6 days ago


مصر, Egypt WEmng Full time

Systems Engineer
- 3 - 5 years of experience in similar position
- B.S. degree in Computer Science, Computer Engineering or equivalent experience

Duties, Core competencies, knowledge and experience
- Deploy company products at customer sites, either remotely or onsite
- Coordinates with the project manager on tasks and deliverables
- Perform technical training to partners and clients
- Adhere to agreed SLAs and strive to meet or exceed response times with professional level support
- Provide 2nd level support for partners after implementation
- Author customer engagement documentation, such as environment diagrams, installation/configuration documents
- Ensure handling support tickets on a timely manner
- Independently collect and analyze client's environment details
- Ensure internal infrastructure is up and running
- Troubleshoot and support corporate operations
- Ensure handling helpdesk tickets on a timely manner
- Document task outcomes, and publish FAQ & Knowledge bases
- Automate systems monitoring tasks
- Assist in technical purchases, do comparisons and recommend best option
- Create and update the technical questionnaires
- Systems, Networks, Devops, VOIP, Cloud, Azure, Office 365, virtualization and Backup
- Comfortable working with agile methodology and tools
- Excellent system and network administration Skills
- Good knowledge of Microsoft Azure and office 365
- Good knowledge of servers-side software such as Active Directory, Exchange, Lync.
- MCSE, CCNA Certification
- Good knowledge of virtualization technologies (Hyper-V, VMware)
- Practical knowledge of CUCM

Application Question(s):

- What is your expected salary ?


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