IT Help Desk

1 day ago

مصر, Egypt Convertedin Full time

Objectives of this role
- Provide quick and effective assistance with information technology systems
- Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance.
- Listen attentively to employees’ questions and concerns and offer optimal solutions
- Prioritize employee satisfaction in all communications, directing unresolved issues to the next-level.

**Responsibilities**:

- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Responding to support issues and requests in a timely manner.
- Assisting employees in troubleshooting hardware and software problems.
- Performing troubleshooting using different diagnostic techniques.
- Troubleshooting, diagnosing, and resolving technical hardware and software issues.
- Providing quick resolution and excellent helpdesk support.
- Redirecting unresolved issues to the next level of support personnel.
- Providing information on IT products or supports.
- Keeping records of problems and their resolutions.
- Following up with employees.
- Providing feedback on processes and making recommendations for improvement.
- Maintaining technical documentation and a support catalog for software installations, hardware configurations, and problem troubleshooting.
- Managing IT hardware assets and accessories procurement upon request.

**Requirements**:

- Experience working as an IT help desk with minimum 2 years.
- Bachelor’s degree in computer science, computer engineering.
- Good knowledge of CCNA and MCSA.
- Working knowledge of Windows 10/11, Linux, macOS.
- Passion for problem-solving and providing support.
- Eagerness to learn new technologies and systems.
- Very good communication, problem-solving, analytical, and decision-making skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient and friendly with a great aptitude for listening.
- Strong verbal and written communication skills.
- Commitment to providing exceptional helpdesk support.

**Benefits**
- We love flexibility Manage your own work schedule. We trust the people we hire.
- Competitive package.
- Paid time off.
- Fun benefits & perks that you will enjoy
- Trusting, ego-free and truth-seeking team members
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing.

**Need more convincing? Check this out**
- Convertedin is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.

  • Junior IT Help Desk

    1 week ago

    مصر, Egypt Tagaddod Full time

    We are seeking a Junior IT Help Desk Technician to join our team at Tagaddod. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and...

  • IT Help Desk

    5 days ago

    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Install, configure, and maintain software and hardware components of computer and network systems. - Troubleshoot system and network problems, diagnose and solve hardware or software issues. - Repair and replace damaged computer and network components. - Set up new users' accounts and profiles. - Support employees whenever they...

  • Sr. Help Desk

    2 weeks ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - BankingJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - New Cairo, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens,...

  • IT Help Desk Technician

    1 week ago

    مصر, Egypt Talent Pal Full time

    **Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...

  • IT Help Desk Specialist

    1 day ago

    مصر, Egypt Misr Technology Services Full time

    Perform remote troubleshooting through diagnostic techniques and pertinent questions - Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred. - Determine the best solution based on the issue...

  • IT Help Desk Specialist

    1 day ago

    مصر, Egypt Misr Technology Services Full time

    Perform remote troubleshooting through diagnostic techniques and pertinent questions - Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred. - Determine the best solution based on the issue...

  • Technical Support/help Desk

    2 weeks ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailField - InfrastuctureBudget - EGP 9,000.00Field / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware...

  • Technical Support/help Desk

    2 weeks ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware support...

  • Technical Support/help Desk

    1 day ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application...

  • IT Help Desk

    2 weeks ago

    مصر, Egypt O7 Therapy Full time

    Company Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers, who are passionate about providing access to mental wellness...