IT Help Desk Technician

1 week ago

مصر, Egypt Talent Pal Full time

**Responsibilities**:

- Troubleshooting hardware and software issues
- Diagnosing and resolving network issues
- Documenting all issues and resolutions in our ticketing system
- Escalating issues as necessary to senior-level technicians
- Collaborating with team members to identify trends and implement solutions
- Staying current with industry advancements and sharing knowledge with colleagues

**Requirements**:

- A bachelor’s degree in Information Technology or a related field
- 1-2 years of experience in a help desk or technical support role
- WordPress knowledge
- Excellent communication skills
- Exceptional problem-solving and critical thinking abilities
- Knowledge of Windows and Mac operating systems
- Basic understanding of network infrastructure, TCP/IP, and DNS
- Ability to work well in a team-oriented environment
- Knowledge of Active Directory and virtual environments is a plus

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