Cluster Director of Revenue

**Company Description** Our Vision, we make moments** Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership. It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way. We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description** The Role** - Facilitates, guides, and directs all department heads in selecting the optimum revenue opportunities for the property. - Measures total revenue performance against strategy and targets and adapt current strategy as necessary. - Actively monitors the competitive environment and elaborates revenue optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI). **Key Deliverables and Responsibilities** **Planning & Organizing**: - To drive the forecasting process for all operating departments, identify revenue potentials and supply and demand variables for the property. - To monitor changing market conditions and to assess the financial implications of market fluctuations on the property. - Assist in the preparation of the annual Sales & Marketing budget and business plan taking into consideration Market Mix, Occupancy levels, Average Room Rate & Rev Par, Yield management and revenue streams throughout both rooms and food & beverage. - Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis. - Manage all aspects of the reservations service and quality in the CRS, PMS and related systems **Operations**: - Focus on overall yield & REVPAR. - Verifies on a daily basis the daily arrivals and individual guest folios. - Maintain a consistent focus on improving the overall flow of Reservations operations. - To lead daily Reservations briefings and monthly Heartist meetings - To have a complete understanding of and to adhere to Hotel policy relating to Fire, Hygiene, Health and Safety. - To drive the performance of the Reservations team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the General Manager and T&C. - Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel/residences which will assist with the maximization of revenue. - Ensure all team members are aware of all room revenue targets and are kept informed of performance results. - Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members. - To ensure a consistently high standard of grooming is followed and by self and team. - Have full knowledge of all products and services provided by the property and in the local area. - Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction. - To use pricing models and accepted best practice to support the collective marketing efforts of the property. - Ensure that the reservations team drive, manage and maintain robust positive relations with all key accounts and business partners. - Be the key point for operational handling of all E-accounts rate loading and connectivity for, in cooperation with local and international sales offices. - Ensures that property rate and policy information is up to date on all 3rd party systems - Support the Communications Manager to identify and update property content where necessary and follow content recommendations from Mövenpick Hotel & Apartments Bur Dubai and Movenpick Hotel Apartments Al Mamzar - Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and Heartist. - Maintains professional business confidentiality. - Adhere to Company and Hotel rules and regulations at all times. - Coordinates e-marketing activities and initiatives with Director of Sales and Marketing. - Assist in the set up and maintenance of property CRS with regards to property information and images as per the pre-opening action plan