Director of Account Management

2 days ago

مصر, Egypt Dsquares Full time

Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers. Through our different range of solutions, we deliver end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People are our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About the role**:
As** an Account Management Director,** you will be responsible for driving revenue growth through effective management of existing client relationships. This role involves strategic planning, team leadership, and collaboration with internal departments to enhance customer satisfaction and loyalty.

**Duties & Responsibilities**:

- Revenue Achievement: Develop and execute strategies to achieve revenue targets for existing accounts.
- Campaigns and Activity Enhancement: Implement more activities and campaigns to boost conversion rates, commissions, and transaction fees.
- Client Reviews and Tactical Actions: Conduct monthly and quarterly reviews for clients, analyzing program performance KPIs and recommending tactical actions for increased base penetration and revenues.
- Team Management and Development: Lead and develop the account management team to ensure optimal performance and growth.
- Senior Management Relationships: Cultivate and maintain strong relationships with senior management of existing accounts.
- Collection and Contract Renewal: Oversee collection processes and contract renewals to ensure sustained business relationships.
- Periodical Reviews on Accounts Health: Conduct regular reviews with the team and management to assess account health and revenue budget status.
- Go-to-Market and Communication Strategy: Develop and execute effective go-to-market and communication strategies.

**Required Skills & Abilities**:

- Track record of team management and regional exposure.
- Strong sales, negotiation, and customer handling skills.
- Excellent communication skills.

**Education & Experience**:

- 12+ years’ experience in account management, CRM, and business analysis.
- Technical expertise in data analytics and knowledge of marketing methods.
- BCs in Business Administration or relevant field. Preferable industry experience in Banking, Telecom, or research companies

**Benefits**:

- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

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