Technical Support Specialist
15 hours ago
Details
Required Experience 1 year
- Department Customer Operations
- Career Level2
Position Location Cairo
**Skills**:
Sql server
troubleshooting
API
JSON
Requirements and responsibilities
**Technical Support Specialist**:
***:
**Job description**:
- Work together to prioritize feedback based on urgency and add value to the product
- Categorize feedback to issues, must have, or nice to have
- Request access
- Follow up on this user that they have accepted the SSO invitation
- Set the level and language of the added user (in case of agent access role)
- Set the team id, team name, and BPO for the added user
- Request access updates
- Verify the issue by trying to replicate it on staging
- Make sure that it is not a connection issue
- Following up with operations
- Open support ticket on Twilio
- Follow up and tickets replies
**Requirements**:
- Fluent English is a must
- 2 years experience in a similar role
- Json Experience is a must
- Hands on experience is APIs
- Experience establishing and maintaining client-server environments, including troubleshooting configuration issues
- Okay with night shifts
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