Credit Control Specialist

Company Description
**Informa** is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include:
**Informa Connect**, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.

**Informa Intelligence**, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge.

**Informa Markets**, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.

**Informa Tech**, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.

**Global Support** is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

**Job Description**:
The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.

You must be able to maintain a caring, efficient, knowledgeable, and effective interface with customers and colleagues at all times, and resolve customer queries.
and collect payments within credit terms whilst maintaining and enhancing hard-won customer relationships.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing excellent service to all Informa customers and colleagues.

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

- Ensuring customer portal is highlighted to customers when contacted.
- Collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
- Collecting monies owed from customers who have exceeded credit limits or terms to minimize bad debts.
- Building close internal and external relationships with Sales and customers.
- Ensuring all customer contact notes are entered and updated into SAP or the appropriate system.
- Managing the outstanding sales balances falling due and contacting customers to obtain payment before the event start date if applicable to your division.
- Resolving queries in a timely fashion and collecting aged debt with a view to minimizing bad debt provision.
- Managing simple disputes and escalating complex disputes to the Team Leader.
- Achieving the monthly cash collection targets set for your specific section of accounts.
- Look after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate backup from the customer.
- Providing weekly reports to the Business detailing current levels of debt if applicable for your division.
- Providing/completing necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

**Qualifications**:

- Good knowledge and understanding of customer operations processes.
- Strong problem-solving, prioritization, and organizational skills.
- Knowledge of best practice in customer service operations.
- Familiar with SAP modules.
- Bachelor’s degree in business or accounting.

**Skills & Abilities**
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts.
- Knowledge and ability to use relevant internal systems.
- Ability to complete a variety of related tasks.
- Proactively solve problems.
- Excellent customer service skills.
- Good time management skills.
- Ability to be flexib