L2 Technical Support

**About the role**: Entry point for operational request to L2 per offer Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents) Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders Contribute to...

Details Required Experience 1 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Sql server CSS HTML AWS Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - Provide accurate and timely responses and resolutions to cases assigned to him according to the SLA. - High...

L1 & L2 -Technical Support Fresh Graduation/ 2-3 YRS Exp only - Proficient with windows OS \ Mac OS \ Servers and basic Linux. - Sound knowledge of MS Office versions and configuration. - Monitor and manage system alerts and notifications and respond accordingly through service tickets. - Installation, configuration and troubleshooting of Servers /...

L1 & L2 -Technical Support Fresh Graduation/ 2-3 YRS Exp only - Proficient with windows OS \ Mac OS \ Servers and basic Linux. - Sound knowledge of MS Office versions and configuration. - Monitor and manage system alerts and notifications and respond accordingly through service tickets. - Installation, configuration and troubleshooting of Servers /...

Details Required Experience 1 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Jira Networks Microsoft SQL Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - Strong Escalating and de-escalating skills. Locate the right support articles and troubleshooting...

**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Corporation Position...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**About the role**: The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: - Acts as...

**About the role**: **About you**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): - handle, diagnose and route in real-time incoming trouble tickets - responsible for 2nd level technical support and escalation - communicate planned/unplanned outages to end users - provide workarounds for major...