Customer Support Specialist

4 days ago


مصر, Egypt CEQUENS Full time

CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have.

**Responsibilities**:

- Provide timely and accurate responses to customer requests
- Troubleshoot and resolve technical issues by providing step-by-step instructions or escalating to the appropriate technical team
- Ensure customer satisfaction by providing excellent, customer-centric support
- Maintain accurate records of customer interactions and updates in our CRM system
- Collaborate with internal teams to resolve complex customer issues
- Keep up-to-date with product knowledge and industry trends

**Requirements**:

- 3-5 years prior experience in customer support or technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Strong multitasking and prioritization abilities
- Familiarity with CRM software is a plus



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