Senior Field Service Engineer

20 hours ago

مصر, Egypt ABB Full time

**Senior Field Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as a Senior Field Service Engineer, and will be the part of Electrification Business Area for Services Division based in 10th of Ramadan City, Egypt. In this role you will be reporting to Service LPG Manager and will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

**Your responsibilities**:

- Clear understanding of sense of urgency and care in the direct area of responsibility. Ensure customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
- Work with customer to identify opportunities in the installed base to improve system performance and operational performance improvements. While on-site, works with the customer to identify opportunities for improving the customers operations, eliminating pain points and utilize the local practices for notifying the account team of opportunities.
- Plan and prepare site work for larger project team and manage related subcontractors at site. Perform complex field service tasks, identify technical problems, and make analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities, all documents and customer reports to be signed by the customer representative. Utilize all relevant tools and report work done in a timely manner and follows up when needed.
- Troubleshoot equipment/Systems/Process failures, request proactive corrective actions and make recommendations to avoid repeating the problem in the future. Act as a technical consultant in own specific area of expertise.
- Proactively plan and execute work on a first-time right approach with customers, and ensure the job is done on time and on quality. Identify improvement needs and potential solutions for them in the way of working and the products in question and drive improvement action in own area of responsibility.

**Your background**:

- Bachelor degree in electrical engineering
- minimum 5 years of professional related experience
- Good leadership capabilities with a team-oriented attitude are essential.
- Fluency in both spoken & written English & Arabic language is required.

**Benefits**:

- Retirement plan
- Accident insurance

**More about us**:

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