Technical Support Supervisor

1 week ago

Alexandria, Alexandria, Egypt CliniSoft Full time 30,000 - 60,000 per year

Company:
CliniSoft a leading company in developing and selling integrated administrative and medical systems for clinics and medical centers

Location:
Smouha – Alexandria, Egypt

Working Hours:
10:00 AM – 6:00 PM

Job Purpose:

Supervising the technical team, assigning tasks, following up on daily and weekly operations, ensuring service quality, and coordinating between different departments to achieve the highest level of customer satisfaction while adhering to company policies.

Key Responsibilities:

· Monitor and follow up on the daily tasks of the technical team to ensure timely and high-quality execution.

· Conduct daily meetings with the support team to set goals, review tasks, and the workflow planning.

· Coordinate operations with relevant departments and stakeholders to ensure smooth task execution.

· Plan all daily tasks and external assignments, including defining technicians' routes and schedules.

· Prepare all requirements related to deployment operations and ensure readiness before dispatch.

· Follow up on external field missions and ensure they are completed according -to standards and within the assigned timeline.

· Coordinate with other departments regarding field missions and ensure proper alignment of responsibilities.

· Document technical issues according to the development department requirements and maintain continuous communication with them for problem resolution.

· Train new trainees on the technical aspects of the product and ensure proper knowledge transfer.

· Prepare a weekly report covering the main operational tasks and performance of the technical support team.

Required Skills:

  • Strong managerial and organizational skills.
  • High ability to follow up and communicate effectively.
  • Good scientific background in microprocessor & computer architecture.
  • Strong problem-solving and analytical abilities.
  • Ability to work under pressure and handle multiple tasks.
  • Customer Service Mindset.

Requirements:

  • Engineering degree in Communications or equivalent
  • Faculty of Computers and Information or equivalent field


Benefits
:

  • Competitive salary + Overtime
  • Full training in company system
  • Supportive, growth-oriented work environment

  • IT Operations Supervisor

    1 week ago

    Alexandria, Alexandria, Egypt G Developments Full time 90,000 - 120,000 per year

    G Developments is looking for an IT Operations Supervisor.We are seeking an experienced professional to handle IT support operations and supervise technical activities onsite. The IT Operations Supervisor will ensure smooth daily IT functionality, provide Tier 1 and Tier 2 support, and oversee field technicians working on network and infrastructure...

  • Technical Support Engineer

    1 week ago

    Alexandria, Alexandria, Egypt TechJump Full time 30,000 - 60,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Technical Support Engineer located in Cairo, Egypt, with some work from home acceptable. The Technical Support Engineer will be responsible for providing technical support and troubleshooting to resolve hardware and software issues. The role involves...

  • Technical Support Representative

    1 week ago

    Alexandria, Alexandria, Egypt CliniSoft Full time 60,000 - 120,000 per year

    Company DescriptionCliniSoft is a leading provider of advanced medical and clinical software applications, known for their seamless integration with the latest hardware technologies. The company is dedicated to designing user-friendly solutions that empower healthcare professionals. Committed to innovation and excellence, CliniSoft aims to enhance...

  • Technical Support Agent

    7 hours ago

    Alexandria, Alexandria, Egypt Callnovo Alexandria Full time

    Company DescriptionCallnovo Alexandria is an integral part of the Callnovo global network, providing expert multilingual customer support and technical assistance to North Africa and beyond. Since its launch in August 2024, Callnovo Alexandria has delivered specialized solutions to both local and international clients in various industries. Leveraging...

  • Technical Support Specialist

    1 week ago

    Alexandria, Alexandria, Egypt StratifyIQ Full time 15,000 - 30,000 per year

    Job Summary:Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role...

  • Technical Support Specialist

    1 week ago

    Alexandria, Alexandria, Egypt Caelum Group GmbH Full time 15,000 - 30,000 per year

    Duties and Responsibilities:Make sure that all the client's requirements are met with reference to the company standards.On-Site technical support for its operators/technicians; second level technical support.Analysis of the machines performance and provide creative solutions for the arising problems.Understand, follow and update machines manuals and...

  • Technical Support Engineer

    2 days ago

    Alexandria, Alexandria, Egypt Premier Services and Recruitment Full time

    Purpose of the Position:The Technical Support Engineer provides on-site and off-site technical assistance, guidance, and solutions for the company's products and systems. This role ensures proper installation, resolves technical issues, supports project teams and clients, and contributes to maintaining product quality and customer...

  • Junior Specialist Technical Support

    6 days ago

    Alexandria, Alexandria, Egypt Caelum Group GmbH Full time 15,000 - 30,000 per year

    Job Purpose:Technical Support is mainly working at the client's site, so he should be able to understand the requests and accommodate the client, and always be ready to offer all the required support on time.Duties and Responsibilities:Make sure that all the client's requirements are met with reference to the company standards.On-site technical support for...

  • Technical Support Specialist

    1 week ago

    Alexandria, Alexandria, Egypt Callnovo Alexandria Full time 120,000 - 240,000 per year

    Company DescriptionCallnovo Alexandria is the newest hub in the Callnovo global network, dedicated to providing expert multilingual customer service and technical support in North Africa. Since our launch in August 2024, we have offered top-tier, customized solutions for international clients. We serve diverse industries with agents fluent in English,...

  • Sales Supervisor

    1 week ago

    Alexandria, Alexandria, Egypt Zeina Group Full time 80,000 - 120,000 per year

    Company DescriptionZeina Group, established as the Egyptian Company for Paper & Hygienic Products in 1988, manufactures premium tissue products from 100% virgin pulp. Based in 10th of Ramadan City, Zeina has grown to a leading market position with a 500-strong workforce. The company has built a trusted brand name for tens of millions of customers in Egypt...