Technical Support Specialist

7 days ago

Alexandria, Alexandria, Egypt Callnovo Alexandria Full time 120,000 - 240,000 per year

Company Description

Callnovo Alexandria is the newest hub in the Callnovo global network, dedicated to providing expert multilingual customer service and technical support in North Africa. Since our launch in August 2024, we have offered top-tier, customized solutions for international clients. We serve diverse industries with agents fluent in English, French, German, Italian, and other languages, seamlessly integrating into our client's operations. Powered by Callnovo's proprietary HeroDash CRM and AI tools, we ensure consistent quality, streamlined reporting, and improved customer satisfaction. Callnovo Contact Center, with over 20 years of experience, offers AI-driven, omnichannel support in over 65 languages across 20+ countries, focusing on innovation, multicultural talent, and cutting-edge CRM platforms.

Key Responsibilities:


• Handle customer inquiries, complaints, and service requests in English via phone, email, and chat.

Provide accurate information about products and services.


• Follow up on customer issues and ensure timely resolution.


• Log all interactions and updates in the customer service system.


• Work closely with other departments to support customer needs.


• Meet performance targets, including quality, response time, and customer satisfaction metrics

Qualifications

  • Fluent in English "spoken and written"
  • Experience as customer service or tech support
  • Customer Satisfaction skills
  • Excellent communication abilities
  • Ability to work on-site in Alexandria

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