IT Support Specialist

6 days ago


Alexandria, Alexandria, Egypt GEMS Academy Alexandria Full time 15,000 - 30,000 per year

IT Support Specialist is needed in a well known company located in Alexandria

Role Description:

This is a full-time on-site role for a Help Desk Specialist located in Alexandria, Egypt. The Help Desk Specialist will be responsible for providing technical support to staff , assisting with troubleshooting and resolving issues related to desktop computers, and offering help desk support to ensure smooth operations. Customer support is a key aspect of this role, requiring effective communication and problem-solving skills to address and resolve inquiries and issues in a timely manner.

  • Installing & configuring computer hardware, software, systems, networks, printers, & scanners.

  • Monitoring & maintaining computer systems & networks.

  • Responding in a timely manner to service issues & requests.

  • Providing technical support across the company.

  • Repairing & replacing equipment as necessary

  • Analyze and determine source of computer problems (hardware, software, user access, etc.) and take necessary action to solve problem or escalate the problem to direct manager .

  • Keep records of all assets, desktops, laptops, printers, etc.

  • Clean, install and modify operating systems and software programs, such as virus protection.

Qualifications:

Bachelor's degree in Information Technology or related field

Technical Support and Help Desk Support skills

Proficiency in Troubleshooting and assisting with Desktop Computers

CompTIA A+ / N+ preferred

0-3 years Experience

Good command of English

Excellent communication skills

Presentable

MUST BE ALEX RESIDENT.

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