Technical Support Representative
7 days ago
Company Description
CliniSoft is a leading provider of advanced medical and clinical software applications, known for their seamless integration with the latest hardware technologies. The company is dedicated to designing user-friendly solutions that empower healthcare professionals. Committed to innovation and excellence, CliniSoft aims to enhance operational efficiency and patient care outcomes. CliniSoft has established a trusted reputation in the medical software industry by continually adapting to meet the needs of modern healthcare.
Role Description
This is a full-time on-site role for a Technical Support Representative located in Alexandria, Egypt. The Technical Support Representative will be responsible for providing customer support, ensuring customer satisfaction, resolving technical issues, and troubleshooting system-related queries. The role also includes leveraging analytical skills to diagnose and solve technical problems effectively.
Qualifications
- Proficiency in Customer Support and Customer Satisfaction
- Strong Technical Support and Troubleshooting skills
- Well-developed Analytical Skills for diagnosing and resolving issues
- Excellent verbal and written communication skills
- Ability to work collaboratively in a fast-paced environment
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Previous experience in technical support roles is an advantage
- Familiarity with medical or clinical software is a plus
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