IT Helpdesk Support
1 week ago
Overview
We are seeking a Junior IT Technical Support professional to join our on-site team in Cairo. The ideal candidate will provide technical assistance, troubleshoot hardware/software issues, and support the maintenance of computer systems and networks. This role is suitable for fresh graduates looking to start their IT career.
Key Responsibilities
- Provide hands-on technical support for hardware, software, and network issues.
- Troubleshoot and resolve technical challenges in a timely manner.
- Install, configure, and maintain IT systems, software, and peripherals.
- Perform routine system updates and maintenance.
- Support network setup, monitoring, and infrastructure maintenance.
- Collaborate with team members to improve processes and system performance.
- Maintain clear documentation of issues, resolutions, and procedures.
- Stay updated on new IT tools, technologies, and best practices.
Qualifications
- Fresh graduates are strongly encouraged to apply.
- Basic understanding of IT systems, networks, and troubleshooting.
- Familiarity with MCSA (preferred) and CCNA (a plus).
- Knowledge of Veeam, backup & replication, firewall management, and virtualization is beneficial.
- Understanding of cloud technologies (preferred).
- Strong analytical and problem-solving abilities.
- Eagerness to learn and grow in the IT field.
Vacancy Details
- Location: Street 9, Mokattam, Cairo (On-site only)
- Working Days: 6 days per week
- Working Hours: 7 hours daily (including a 1-hour break)
- Contract Type: Full-time
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