IT Helpdesk
1 week ago
Job description
Hiring: IT Help Desk
Location: [El Sokhna Road]
Experience: 1–2years
Department: IT Support / Technical Support
Employment Type: Full-time on site
-Job Summary
IT Helpdesk will be responsible for providing technical support to end-users, ensuring timely resolution of hardware, software, and network issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset.
-Key Responsibilities
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Provide first-level technical support to users via phone, email, and Ticketing System.
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Troubleshoot and resolve issues related to hardware, software, operating systems, and basic network connectivity.
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Assist with installation, configuration, and ongoing maintenance of computers, laptops, printers, and other peripherals.
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Support users in Microsoft Office and commonly used business applications.
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Manage user accounts in Active Directory (password resets, account creation, permissions).
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Escalate complex issues to higher-level support when necessary.
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Maintain accurate documentation of issues, solutions, and IT processes.
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Follow IT security best practices and maintain basic cybersecurity awareness.
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Contribute to continuous improvement of IT Helpdesk processes and user experience.
Educational Requirements
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Bachelor's degree in information technology, Computer Science, or a related field.
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Minimum 2 years hands-on experience in IT Helpdesk support.
Technical Skills
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Operating Systems: Windows, Windows Server; basic familiarity with macOS or Linux.
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Networking: Basic understanding of TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
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Software: Proficiency in Microsoft Office and common business applications.
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Hardware: Strong troubleshooting skills for PCs, laptops, and peripherals.
Soft Skills
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Strong verbal and written communication skills.
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Excellent problem-solving and analytical thinking abilities.
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Customer-service-oriented approach with patience, empathy, and professionalism.
Experience Requirements (Minimum 2 Years)
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Hands-on troubleshooting of hardware, software, and network issues.
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Basic cybersecurity awareness and adherence to security best practices.
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- Experience with Active Directory for user account management.
