ARABIC SUPPORT

2 weeks ago

Cairo, Cairo, Egypt TP Full time 25,000 - 35,000 per year

About the Role

We are looking for a proactive and customer-focused
Customer Support Specialist
to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Key Responsibilities.

  • Provide first-line support to business clients via email, chat, or phone
  • Manage and resolve B2B inquiries related to orders, accounts, and system usage
  • Collaborate with internal teams to ensure timely and accurate responses
  • Document all customer interactions and feedback within the system
  • Handle escalations professionally and ensure service-level targets are met
  • Support process improvements and contribute to continuous service enhancement
  • Participate in digital transformation initiatives and adoption of new tools

Requirements

  • Minimum 1–2 years of experience i
    n customer service, helpdesk, or shared service suppo
    rt (B2B experience preferred).
  • Proficient in English and Arabic (both written and verbal
  • Strong communication and problem-solving skills
  • Comfortable working in a fast-paced, multicultural environment.
  • Willing to work on
    a 9 months contract bas
    is.

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