Arabic call centre
4 days ago
Company Description
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Role Description
This is a full-time on-site Call Center role based in Cairo, Egypt. The primary responsibilities include responding to customer inquiries, providing support to Arabic-speaking customers, and resolving issues efficiently with a focus on high-quality service. The role will require maintaining accurate records of customer interactions, working with the team to achieve customer satisfaction goals, and adhering to performance metrics.
Job detailes:
Rotational shift
2 Days off rotational
Net salary: 9000
Paid training
Qualifications
English level A2
Graduated from law,Arts or any related field
Qualifications
- Excellent communication skills in Arabic, with fluency in both speaking and writing
- Customer service, conflict resolution, and problem-solving skills
- Professional phone etiquette and active listening abilities
- Strong computer literacy, including experience with call center software or CRM tools
- Ability to multitask and work effectively in a fast-paced environment
- Teamwork and collaboration skills to contribute positively to team goals
- Previous experience in customer support or call center roles is an advantage
- Flexibility to work in shifts, including evenings, weekends, or holidays if needed
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