Operations Executive

2 days ago


Cairo, Cairo, Egypt Ebdaa Digital Technology Full time

We are looking for a proactive and detail-oriented Operations Executive to join our C2C short-term rental booking platform.

The ideal candidate will manage client accounts and ensure smooth operations between hosts and users. You will play a key role in assisting clients, managing schedules, handling booking requests, and overseeing refunds and other operational queries.

Key Responsibilities:

  • Manage client accounts and act as the main point of contact for hosts and users.
  • Assist clients with booking schedules and coordinate with hosts for availability.
  • Handle requests, inquiries, and issues related to bookings, cancellations, and refunds.
  • Monitor and resolve operational challenges to ensure seamless service.
  • Maintain accurate records of client interactions and transactions.
  • Collaborate with the team to improve processes and enhance the client experience.

Requirements:

  • Excellent communication and organizational skills.
  • Customer-focused mindset with the ability to handle multiple tasks.
  • Detail-oriented with strong problem-solving abilities.
  • Familiarity with booking platforms or similar operational tools is a plus.
  • Ability to work in a fast-paced environment and meet deadlines.


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