Operations Executive

6 days ago

Cairo, Cairo, Egypt Holidayme Full time 30,000 - 60,000 per year

About the Role

As an Operations Executive, you will be responsible for managing
flight and hotel bookings
. This role involves handling bookings end-to-end, ensuring compliance with travel policies, and delivering excellent customer service while coordinating with airlines, hotels, bed banks, and internal teams.

Key Responsibilities

Flight Operations

  • Prepare flight bookings, generate PNRs, and provide quotations.
  • Book, issue, amend, refund, and cancel flight tickets through GDSs (Amadeus, Travelport, Sabre, Worldspan) and online platforms.
  • Ensure compliance with airline policies, fare rules, discount authority, and approval chains.
  • Manage ticket sales entries, cash controls, and customer credit limits.
  • Follow quality assurance measures to avoid Airline Debit Memos.
  • Provide customers with accurate travel prerequisites, including airline-specific and destination-specific rules.

Hotel & Ground Services Operations

  • Manage hotel bookings through B2B portals, suppliers, and bed banks.
  • Maintain strong relationships with hotels and travel suppliers to resolve booking issues.
  • Coordinate with clients to meet their accommodation and travel preferences.
  • Support finance teams with reconciliation of supplier invoices and receivables.

Customer Service & Experience

  • Deliver outstanding service by addressing client inquiries promptly and professionally.
  • Maintain and update customer profiles and preferences in CRM.
  • Handle complaints effectively and escalate unresolved issues when needed.

Collaboration & Reporting

  • Work with cross-functional teams for smooth operations.
  • Prepare sales and booking reports and share operational insights with management.
  • Provide feedback to enhance processes and operational effectiveness.

Qualifications & Skills

  • Bachelor's degree in business management, Hospitality, or equivalent.
  • IATA certification is an advantage.
  • Minimum 3 years in travel operations/agency environment, with expertise in both flights and hotels.
  • Proficiency in GDSs (Amadeus, Travelport, Sabre, Worldspan).
  • Experience with hotel booking portals , bed banks, B2B platforms).
  • Strong MS Office skills (Excel, Word)
  • Arabic speaker with excellent English (spoken & written).
  • Willingness to work in rotational shifts.

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