Operations Executive

3 days ago

Cairo, Cairo, Egypt Pera Travel Full time

Operations Executive

The Operations Executive is responsible for managing and executing all travel-related bookings and operational processes within the agency. This role ensures the smooth coordination between suppliers, sales agents, customer service representatives, and the accounts department to deliver an exceptional client experience while maintaining efficiency, accuracy, and profitability on every booking.

Key Responsibilities


• Airline & Hotel Bookings:

Handle all flight, hotel, and accommodation reservations accurately and efficiently through the agency's booking platforms, supplier portals, or direct contacts.


• Tours, Transfers & Excursions:

Book daily tours, transfers, activities, and excursions as per client itineraries, ensuring all services are confirmed, properly documented, and communicated to both clients and suppliers.


• Supplier Management:

Communicate and negotiate with local and international DMCs, hotel partners, and tour suppliers to secure the best rates and ensure timely confirmations. Maintain professional relationships and follow up on pending requests and special client requirements.


• Voucher & Documentation:

Prepare and issue service vouchers, invoices, itineraries, and travel confirmations accurately. Ensure all documents are properly checked before sharing with clients or sales agents.


• Client Service Coordination:

Follow up with clients during their trips for updates, confirm driver arrivals and tour schedules, and ensure smooth service delivery throughout the journey.


• Amendments & Changes:

Process booking changes (date modifications, service upgrades, cancellations, etc.) promptly while ensuring clear communication with both suppliers and the sales team.


• Financial Record Keeping:

Maintain organized booking records, tracking supplier costs, client payments, and profit margins per file. Update operational reports and ensure all accounting data aligns with the finance department.


• Cross-Department Coordination:

Work efficiently and collaboratively with the Sales, Customer Service, and Accounts departments to ensure all confirmed clients have their travel plans executed correctly and on time. Support pre-departure follow-ups and post-travel feedback collection.


• Payment Plan Management:

Organize and monitor bookings made under installment or payment plan systems, ensuring that all balances are collected and supplier payments are made before travel dates.


• Crisis Handling:

Provide quick operational support in case of last-minute changes, flight delays, missed connections, or service complaints. Liaise with suppliers to find the best alternative solutions.


• Compliance & Quality Control:

Ensure all bookings comply with company policies, travel regulations, and supplier terms. Maintain a high standard of accuracy and professionalism in every transaction.

Requirements & Skills


• Proven experience in travel operations or a similar role within a travel agency or DMC.


• Strong knowledge of flight, hotel, and tour booking systems (RateHawk, TBO, HotelRack, etc.).


• Excellent communication and negotiation skills.


• Fluent in both English and Arabic (written and spoken) — this is a must.


• Ability to handle multiple bookings and tight deadlines with precision.


• Detail-oriented, organized, and proactive in problem-solving.


• Strong teamwork attitude and ability to collaborate across departments.


• Intermediate to advanced skills in Excel or Google Sheets for cost/profit tracking.


• Flexible and able to manage after-hours coordination when required for ongoing client travel cases.

  • Office Operations Associate

    1 week ago

    Cairo, Cairo, Egypt Keller Executive Search Full time 6,000,000 - 7,000,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coordinator at Keller Executive Search and excel in a vibrant, team-oriented atmosphere. You'll manage office operations, coordinate logistics, and contribute to...

  • Executive Assistant, Growth Opportunities

    1 week ago

    Cairo, Cairo, Egypt Keller Executive Search Full time 7,000,000 - 9,000,000 per year

    This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...

  • Office Operations Associate

    1 week ago

    Cairo, Cairo, Egypt Keller Executive Search Full time 5,000,000 - 7,000,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our executive...

  • Operation executive

    1 day ago

    Cairo, Cairo, Egypt let's Bookings Full time

    Company DescriptionLet's Bookings is a dynamic B2B platform revolutionizing hotel booking solutions for travel agencies and professionals worldwide. With seamless access to over 1,000,000 hotels, competitive B2B rates, and advanced API integration, we empower agencies to streamline their operations and maximize their potential. Our mission is to build...

  • Operations Executive

    2 weeks ago

    Cairo, Cairo, Egypt Reno Design and Finish Full time 14,000 - 18,000 per year

    Operations ExecutiveAbout the RoleWe are an architectural design and contracting company seeking a dynamic coordinator to handle client inquiries, support operations, and manage supplier relations. This role bridges client communication, procurement, and community management, ensuring smooth operations from first inquiry to project execution.Key...

  • General Manager

    2 weeks ago

    Cairo, Cairo, Egypt MY Executive Full time $100,000 - $120,000 per year

    We are seeking an experiencedGeneral Managerto lead and scale our operations inEgypt. This role is responsible for driving commercial and operational performance, shaping business strategy, establishing strong leadership structures, and ensuring sustainable growth in line with the company's global vision.Role ProfileLead end-to-end business operations in...

  • Operations Executive

    3 days ago

    Cairo, Cairo, Egypt Ebdaa Digital Technology Full time

    We are looking for a proactive and detail-oriented Operations Executive to join our C2C short-term rental booking platform.The ideal candidate will manage client accounts and ensure smooth operations between hosts and users. You will play a key role in assisting clients, managing schedules, handling booking requests, and overseeing refunds and other...

  • Operations Executive

    1 week ago

    Cairo, Cairo, Egypt Holidayme Full time 30,000 - 60,000 per year

    About the RoleAs an Operations Executive, you will be responsible for managingflight and hotel bookings. This role involves handling bookings end-to-end, ensuring compliance with travel policies, and delivering excellent customer service while coordinating with airlines, hotels, bed banks, and internal teams.Key ResponsibilitiesFlight OperationsPrepare...

  • Operations Executive

    3 days ago

    Cairo, Cairo, Egypt Informa Group Plc. Full time

    Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide...

  • Operations Executive

    1 day ago

    Cairo, Cairo, Egypt Informa Full time

    Company DescriptionInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide...