Guest Relations Specialist

6 days ago

Cairo, Cairo, Egypt Kennah Full time 20,000 - 40,000 per year

Company Description

Kennah is a tech-driven hospitality platform that transforms under-utilized real estate into short-term rental assets. We foster a supportive, inclusive workplace focused on growth, collaboration, and work-life balance.

Role Description

Friendly and detail-oriented Reservations Specialist skilled in managing bookings, guest communication, and problem-solving to ensure smooth, welcoming stays. Dedicated to providing exceptional service with efficiency and care.

Key Responsibilities

  • Manage incoming inquiries through computerized reservation systems.
  • Provide accurate information on accommodation options, services, rates, and availability.
  • Respond to reservation requests from various communication channels (phone, email, messaging apps, etc.).
  • Offer solutions to any reservation-related issues (staff or maintenance related).
  • Handle payment transactions and booking confirmations.
  • Keep guests informed about any booking-related updates or issues.
  • Notify guests of any changes or concerns related to their stay.

Qualifications

  • Bachelor's degree in Hospitality Management, Business, or related field
  • Strong interpersonal and communication skills in both English and Arabic (written and verbal).
  • Guest Relations and Customer Service skills
  • Ability to interact perfectly and achieve the customer's satisfaction
  • Strong attention to detail and organizational skills
  • Detail oriented, Proactive
  • Minimum of 1 years in the same position, customer Care position.
  • Experience in the hospitality industry is a plus

Compensation and benefits:

  • Attractive salary package.
  • Flexible work hours.
  • Training and development plans.
  • Medical insurance.

Don't meet every single requirement?

No worries — if you feel this role is a good fit and you're excited to be part of the team, go ahead and apply We'd love to hear from you.

How to Apply:

  • If you are interested, kindly send your updated CV to

    or what's app

And mention the job title (
Guest Relations Specialist
) in the subject.

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