Guest Relations Specialist

5 days ago

Cairo, Cairo, Egypt Xuru Stays Full time 120,000 - 240,000 per year

Objectives

  • You should be responsible for handling customer inquiries, overseeing the booking process, and ensuring that guests have an enjoyable experience during their stay.
  • You should be familiar with reservation systems and have excellent communication skills, both written and verbal.

Responsibilities

  • Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
  • Identify your customers in cooperation with the team and head
  • Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
  • Quick in getting back to guests through all way of communications do not exceed 10-15 minutes
  • Process payments for reservations and confirmation details to customers
  • Assist customers in planning accommodation arrangements by offering recommendations and information about different options
  • Handle changes, cancellations, or upgrades to existing reservations
  • Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related, or maintenance related.
  • Maintain accurate records / report of reservations and all transactions
  • Record all positive feedback from customers to focus on more improvement
  • Record all negative feedback, raise to quality and optimization division
  • Ask guests to register feedback online through google
  • Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
  • Keep guests updated on any related issue to their booking on behalf of the organization
  • Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management

Qualifications

  • Bachelor's degree or equivalent certificate
  • Training certificates or equivalent experience preferred
  • Sufficient Experience with reservation systems and software
  • Ability to interact perfectly and achieve the customer's satisfaction
  • Strong communication skills, both written and verbal
  • Ability to work well under pressure and in a fast-paced environment
  • Excellent customer service skills
  • Strong attention to detail and organizational skills
  • Detail oriented, Proactive
  • Time management

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