Senior CRM Developer

*About Atos*
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end- to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description

As a D365 CE Developer, you will be responsible for designing, developing, and implementing solutions within the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will collaborate with cross-functional teams to gather requirements, analyze business processes, and deliver high-quality technical solutions that meet the needs of the organization.

What You'll Be Doing Core Responsibilities

• Collaborate with business analysts and stakeholders to understand requirements and translate them into technical design specifications.
• Develop and configure custom entities, fields, forms, workflows, and business rules using the D365 CE platform.
• Design and implement custom plugins, workflows, and custom actions to extend the functionality of D365 CE.
• Integrate D365 CE with external systems using various integration technologies such as REST APIs, OData, and custom integration solutions.
• Develop custom .NET code, JavaScript, and HTML/CSS as needed to meet specific business requirements.
• Design and execute data migration strategies to move data from legacy systems into D365 CE using data import/export tools.
• Conduct unit testing and participate in system testing to ensure the quality and reliability of the developed solutions.
• Identify and implement performance optimization techniques to enhance the performance of D365 CE solutions.
• Document technical designs, solution configurations, and customizations to facilitate knowledge sharing and future support.
• Collaborate with cross-functional teams, provide technical support and guidance to end-users, and resolve issues related to D365 CE.
• Keep up-to-date with the latest developments, updates, and best practices related to D365 CE and related technologies.

Experience & Qualification

• Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).
• 5+ experience as a D365 CE Developer or in a similar role, with a strong understanding of the D365 CE platform and its capabilities.
• Proficiency in customizing and configuring D365 CE entities, fields, forms, workflows, and business rules.
• Experience with plugin and workflow development using C# and JavaScript.
• Knowledge of integration technologies and experience in integrating D365 CE with external systems.
• Familiarity with .NET development, web services, and web technologies (HTML, CSS, JavaScript).
• to understand complex business processes and translate them into technical solutions.
• Knowledge of data migration strategies and tools for D365 CE.
• Experience in performance optimization and tuning of D365 CE solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Microsoft certifications in D365 CE development (such as MB-400 Microsoft Power Apps + Dynamics 365 Developer) are a plus.

Skills, Knowledge & Abilities

• Attention to detail
• Self-learning
• Strong problem-solving skills
• Ability to handle multiple projects simultaneously and meet deadlines.
• Strong presentation and facilitation skills.
• Excellent verbal and written communication skills.
• Strong presentation and facilitation skills.
• Proven ability to build and maintain client relationships.
• Strong project planning and organizational skills.
• Commitment and ownership.

Performance Standards

• Successful Implementation
• User Adoption Rate
• Customer Satisfaction
• Data Quality and Accuracy
• System Performance and Uptime
• Return on Investment (ROI
• Knowledge Transfer and Documentation

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.