Senior Dynamics CRM 365 Development Support Engineer

4 days ago

Cairo, Cairo, Egypt EnDemand IT Full time 120,000 - 240,000 per year

Hiring Alert: Senior Dynamics CRM 365 Development Support Engineer

Position Title: Senior DynamicsCRM 365 Development Support Engineer

Job Location: Egypt (Onsite)

Desired Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 3- 6 Years

Contract: 12 months (Extendable)

Number of positions: 04

Job Summary:

We are seeking a skilled and proactive CRM 365 Support Engineer to provide technical support, troubleshooting, and system maintenance for Microsoft Dynamics 365 CRM. The role involves diagnosing issues, assisting users, ensuring system stability, and collaborating with development and functional teams to deliver efficient CRM operations.

Key Responsibilities:

  • Provide technical and functional support for Microsoft Dynamics 365 CRM users.

  • Troubleshoot and resolve application issues related to CRM functionalities, workflows, and plugins.

  • Manage and monitor CRM system performance, integrations, and scheduled jobs.

  • Handle user access management, including roles, permissions, and security settings.

  • Assist with data imports, exports, cleansing, and migrations as needed.

  • Support CRM customization, configuration, and deployment of new features or patches.

  • Work closely with the development and QA teams to identify, log, and verify bug fixes.

  • Provide end-user training and create documentation for support processes.

  • Perform UAT testing and ensure business processes function as expected after updates.

  • Escalate complex issues to Microsoft support or higher-level technical teams when required.

  • 3–5 years of experience in supporting Microsoft Dynamics 365 CRM (on-premise or online).

  • Strong understanding of CRM modules (Sales, Service, Marketing, etc.).

  • Experience in troubleshooting plugins, workflows, Power Automate, and integrations.

  • Basic knowledge of SQL Server, Power Platform, JavaScript, and C# for issue analysis.

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