Senior CRM Specialist

4 days ago

Cairo, Cairo, Egypt Real Estate Development Full time 40,000 - 80,000 per year

Responsibilities:

· Assist in implementing CRM strategies and initiatives to enhance customer satisfaction and retention.

· Execute customer communication campaigns across multiple channels ensuring timely and accurate delivery.

· Maintain and update customer databases, ensuring all information is accurate, complete, and up to date.

· Handle customer inquiries, complaints, and requests in coordination with internal departments to ensure proper resolution and customer delight.

· Monitor and follow up on customers' handover processes to ensure high-quality delivery and smooth experience.

· Prepare regular reports on CRM activities, customer satisfaction, and feedback trends to support management decision-making.

· Support the development and implementation of CRM policies, procedures, and best practices.

· Collaborate with sales, marketing, and aftersales teams to align CRM activities with business objectives.

· Identify opportunities for process improvement and contribute ideas to enhance customer engagement.

· Ensure compliance with company standards and service quality across all customer touchpoints.

Qualifications:

· Bachelor's degree in Business Administration or a related field.

· 4+ years of experience in customer relations or CRM functions within a real estate developer.

· Strong knowledge of CRM systems, ERP platforms, and reporting dashboards.

· Excellent communication, problem-solving, and follow-up skills.

· Strong analytical abilities and attention to detail.

· Customer-oriented mindset with a proactive approach to service quality.

· Ability to work under pressure and handle multiple priorities effectively.

· Team player with high sense of responsibility and ownership.

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