CRM Manager

6 days ago

New Cairo, Cairo, Egypt MATGR For Engineering And Trading Full time 120,000 - 180,000 per year

Key Responsibilities :

CRM
Strategy and Development

· Develop and implement the overall CRM strategy aligned with the company's objectives and customer-centric vision.

· Build and manage a CRM team, defining roles, responsibilities, and performance KPIs.

Customer
Data and Insights

·  Ensure that data accuracy, segmentation, and accessibility.

·   Analyze customer data and behavior to generate actionable insights and recommend targeted marketing and service strategies.

·  Utilize analytics tools to measure the impact of CRM campaigns and customer engagement initiatives.

·  Design dashboards and reports to monitor key CRM KPIs (conversion rate, customer lifetime value, retention, churn, etc.).

Process
Optimization and Automation

· Design, Optimization and Identify CRM process and propose automation or digitalization opportunities

·  Implement and manage CRM tools to ensuring best practices and system efficiency.

Customer Experience and Call Center Supervision

·  Supervise and guide the Call Center team ( Outsource ) to ensure high-quality service delivery and consistent customer communication.

· Ensure customer feedback is collected, analyzed, and acted upon to improve service quality and product experience.

Cross
-Functional Collaboration

·  Act as the key link between business, marketing, after-sales, and data analytics teams to align CRM initiatives with company goals.

·  Partner with sales and service departments to ensure CRM strategies enhance customer loyalty and after-sales performance.

·  Drive continuous improvement by sharing insights and best practices across teams.

Qualifications and Requirements:

  • Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.

  • 7+ years of experience in CRM management, preferably in manufacturing, automotive, or similar industries.

  • Proven experience in establishing and leading CRM and/or Call Center teams.

  • Strong understanding of customer lifecycle management, segmentation, and retention strategies.

  • Hands-on experience with CRM systems and marketing automation tools.

  • Excellent analytical, leadership, and communication skills.

  • Data-driven mindset with the ability to translate insights into strategic actions.

  • Customer-Centric Mindset

  • Leadership and Team Development

  • Analytical and Problem-Solving Skill

If your interested kindly send your CV

please mention the title at the subject of email.

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