Automotive CRM Representative
7 days ago
Company Description
Mercedes Service Center.
Role Description
This is a full-time on-site role for an Automotive CRM based in New Cairo. The Automotive CRM will be responsible for managing customer relationships, maintaining CRM systems, and ensuring customer satisfaction. Daily tasks will include managing customer inquiries, analyzing customer data, developing and implementing customer retention strategies, and collaborating with sales and service teams to enhance customer experiences.
Qualifications
- Experience in Customer Relationship Management (CRM) systems and data analysis
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to develop and implement customer retention strategies
- Proficiency in using CRM software and tools
- Experience in the automotive industry is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
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