Key Account Manager
1 week ago
- Customer Relationship Management
o Build strong and long-term relationships with customers
o Understand customer needs and provide customized solutions.
o Work on improving customer experience and increasing their satisfaction with the services provided.
- Account Management and Financial Transactions
o Follow up on invoices and payments for key customers and ensure timely collection.
o Cooperate with the Finance Department to ensure regular cash flows for accounts receivable.
o Analyze sales and revenue reports for each customer and suggest strategies to improve financial performance.
- Operations Coordination
o Cooperate with operations teams to ensure efficient and timely execution of services.
o Follow up on shipments and ensure their delivery on time.
o Resolve any issues or obstacles that customers may encounter during shipping and clearance operations.
- Business Development and Account Growth
o Find new opportunities to expand the scope of services provided to key customers.
o Submit commercial offers and negotiate contracts to ensure maximum benefit for the company.
o Monitor the market and competitors to determine the best strategies to increase customer loyalty.
- Reporting and Performance Analysis
o Prepare periodic performance reports and submit them to senior management.
o Analyze customer data and provide suggestions for improving operations and services.
o Monitor the achievement of sales targets and annual growth plans.
Desired Candidate ProfileEducational Qualification: Bachelor's degree in Business Administration, Sales, Marketing, or any related field.
Experience: At least 3-7 years of experience in managing customer accounts, preferably in the field of customs clearance and transportation.
Technical Skills:
o Proficiency in Customer Relationship Management (CRM) programs.
o Good knowledge of customs procedures, supply chain and logistics.
Personal Skills:
o Strong communication and negotiation skills.
o Ability to work under pressure and manage priorities.
o Analytical skills and solve problems effectively.
o Ability to build strong working relationships and maintain customer loyalty.
Language: Proficiency in Arabic and English
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