Customer Response Agent
2 days ago
Company Description
Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at
Role Description
This is a full-time on-site role for a Customer Service Representative located in Cairo. The Customer Service Representative will be responsible for managing day-to-day customer interactions, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role involves addressing inquiries, resolving issues, and maintaining a positive relationship with customers to help the company achieve its service and operational goals.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Satisfaction
- Experience in enhancing Customer Experience and managing Customer Service Representatives
- Strong communication and interpersonal skills
- Ability to work efficiently on-site in Cairo
- Problem-solving abilities and attention to detail
- Experience in the healthcare industry is a plus
- Bachelor's degree or equivalent experience in a related field
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