Customer Service Agent

6 days ago

New Cairo, Cairo, Egypt Mosla Pioneers Full time 60,000 - 120,000 per year

Company Description

Mosla Pioneers is the Egyptian Agency Search, Recruitment & Marketing Agency. Since November 2023, we have been committed to fostering growth and success for our clients by providing qualified candidates in record time. Our experienced team specializes in various sectors, ensuring we match the right talent with the right opportunities. We offer a first-class recruitment service, saving our clients time and money while improving the quality of candidate placements. Mosla Pioneers has contributed to the success of reputable companies across diverse industries.

Role Description

This is a full-time on-site role for a Customer Service Agent located in New Cairo. The Customer Service Agent will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role involves interacting with customers through various communication channels, resolving product or service issues, and maintaining a high level of customer support.

Qualifications

  • Customer Service, Customer Service Representatives, and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to handle high-pressure situations and resolve conflicts effectively
  • Strong problem-solving skills and attention to detail
  • Experience in the customer service industry is a plus
  • High school diploma or equivalent qualification

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