Customer Service Agent
6 days ago
Company Description
Element Real Estate is a consulting firm that offers full-service commercial and residential property solutions to investors throughout Egypt. Our goal is to provide superior service to our clients. We specialize in assisting our clients in making informed real estate investment decisions. Our firm is known for its dedication to client satisfaction and in-depth market knowledge.
Role Description
This is a full-time, on-site role for a Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks may include responding to calls and emails, assisting clients with their property investment queries, and resolving any issues they may face.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in enhancing Customer Experience and working as a Customer Service Representative
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Problem-solving and conflict resolution skills
- Previous experience in the real estate industry is a plus
- Proficiency in both English and Arabic is preferred
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